Category: User Experience
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“Outcomes Over Output” (Book Review)
Over the years I’ve learned a lot from Josh Seiden, starting with “Lean UX” which he coauthored with Jeff Gothelf. Seiden recently published “Outcomes Over Output” a nifty little book (should take about 40 minutes to read), which – you guessed it – encourages readers to move from ‘making stuff’ to creating outcomes by changing…
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Poshmark (Product Review)
My quick summary of Poshmark before using it – All I know is that Poshmark is a fashion site which has enjoyed phenomenal success recently and is rumoured to IPO later this year. How does Poshmark explain itself in the first minute – “#1 way to buy and sell fashion” is the main strap-line on…
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ZocDoc (Product Review)
I’d never heard of ZocDoc before until I heard someone recently mention it on a podcast. The person in question mentioned something about an app that lets you find your local doctor. Intrigued to learn more, I decided to do a product review: My quick summary of ZocDoc before using it – I expect a…
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Shift (Product Review)
Having worked on a number of online marketplace products, I’m always curious about other online marketplaces out there. So you might be able to imagine my excitement when I came across Shift, a US-based marketplace for new and used cars. Having bought used cars before, I feel that the used car industry is ripe for…
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My Product Management Toolkit (36): Google’s HEART framework
Measure. Measure. Measure. Tracking the impact of a product is crucial if you wish to learn about your product and your customers. I’ve written before about the importance of spending time on defining the right metrics to measure, avoiding the risk of succumbing to data overload. That’s all well and good, but what do you do when…
As I learn ... 