Product Management Product Marketing Startups Technology User Experience

Product review: Superhuman

My summary of Superhuman before using it? I expect an email service, similar to Google’s Gmail, but stronger on user experience and security. How does Superhuman explain itself in the first minute? When I go to the Superhuman website I see a promise of “The fastest email experience ever made”, followed by a call to […]

AI Product Management Technology User Experience

Learning about in app chat support

I recently came across a product called “Gladly” which triggered me to learn more about their product and the space they operate in. Gladly offer in app chat support and I subsequently learned about competitors like Intercom, Zendesk, LiveAgent, Freshdesk, Hubspot and Ada. These are some of the things I learned from looking at their […]

Book Reviews Product Management User Experience

Book review: “Continuous Discovery Habits” by Teresa Torres

I’ve been following Teresa Torres and her work for a good few years, so I was very excited when she published “Continuous Discovery Habits: Discover Products That Create Customer Value and Business Value” earlier this year. In “Continuous Discovery Habits” Torres explains the value of continuous discovery and describes the best way to implement a […]

Online Trends Product Management Product Marketing Startups User Experience

Product review: Coda

My summary of Coda before using it? A document sharing product, plain and simple. Probably similar to Google Docs, making it easy for people to share information and collaborate. How does Coda explain itself in the first minute? “Enough of this sheet” reads the strap-line above the fold on Coda’s homepage, followed by “It’s time […]

Product Management Social Media Startups Technology User Experience

My product management toolkit (45): Sales Safari

If you feel that doing customer interviews might not give you the learnings that you’re looking for or that you want to add a new source of customer insights, then it might be worth going on a “Sales Safari”. Sales Safari is an online audience research method developed by Amy Hoy. Sales Safari is about […]