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Book review: “Continuous Discovery Habits” by Teresa Torres

I’ve been following Teresa Torres and her work for a good few years, so I was very excited when she published “Continues Discovery Habits: Discover Products That Create Customer Value and Business Value” earlier this year. In “Continuous Discovery Habits” Torres explains the value of continuous discovery and describes the best way to implement a […]

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My product management toolkit (43): retention levers and impact

I like Hiten Shah’s simple but clear explanation about the importance of measuring retention: “retention is the indicator of whether a product is working for its users or not.” Retention is typically measured by comparing the number of customers at the start of a given time period with the number of customers at the end […]

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Design Google Product Management Startups Uncategorized User Experience

Michael Margolis: “user research, quick and dirty” (1)

Why do I keep coming across businesses that struggle to engage with their (prospective) customers, to learn about their needs and behaviours? Too often for my liking, I hear comments like: “Marc, we’re a startup, we don’t have the time and budget to do customer research!”  “I’m not allowed to talk to customers.”  “In my […]

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Product Management Uncategorized

I wrote a book! “My Product Management Toolkit” is out now

I wanted to share with loyal readers of my blog, details of my first book: “My Product Management Toolkit”. In the book, I’ve been building on some of the themes, tools and techniques which I’ve written about in my “As I learn” blog over the past eight years, with the aim of sharing more about […]

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Design Mobile Online Trends Technology Uncategorized User Experience

Some good conversational UI examples to learn from

It was Dennis Mortensen – CEO/Founder of x.ai – who made me aware a few years ago of the concept of ‘invisible interfaces’. He talked about applications no longer needing a graphical user interface (GUI), taking “Amy” – x.ai’s virtual personal assistant as a good example (see Fig. 1 below). Fig. 1 – Amy, x.ai’s virtual assistant […]