Categories
Design Google Product Management Startups Uncategorized User Experience

Michael Margolis: “user research, quick and dirty” (1)

Why do I keep coming across businesses that struggle to engage with their (prospective) customers, to learn about their needs and behaviours? Too often for my liking, I hear comments like: “Marc, we’re a startup, we don’t have the time and budget to do customer research!”  “I’m not allowed to talk to customers.”  “In my […]

Categories
Product Management Uncategorized

I wrote a book! “My Product Management Toolkit” is out now

I wanted to share with loyal readers of my blog, details of my first book: “My Product Management Toolkit”. In the book, I’ve been building on some of the themes, tools and techniques which I’ve written about in my “As I learn” blog over the past eight years, with the aim of sharing more about […]

Categories
Design Mobile Online Trends Technology Uncategorized User Experience

Some good conversational UI examples to learn from

It was Dennis Mortensen – CEO/Founder of x.ai – who made me aware a few years ago of the concept of ‘invisible interfaces’. He talked about applications no longer needing a graphical user interface (GUI), taking “Amy” – x.ai’s virtual personal assistant as a good example (see Fig. 1 below). Fig. 1 – Amy, x.ai’s virtual assistant […]

Categories
Data FinTech Startups Technology Uncategorized User Experience

Lending revisited: Bond Street

Bond Street lends to small businesses that might typically struggle to get a loan from traditional banks. In a recent talk on a MIT Fintech course that I was doing, David Haber – Bond Street’s CEO/Founder – mentioned how Bond Street saw a clear niche in the market for small business loans and acted on it. […]

Categories
FinTech Mobile Online Trends Startups Technology Uncategorized User Experience

App review: Abra

The main reason why I’m excited about Abra – a US-based peer-to-peer payments startup – is that people become tellers or ‘human ATMs’ who expense cash at hand to the recipient. The Philippines is a key target market for Abra, and it facilitates seamless payments between residents of the US and the Philippines. Recent stats show […]