Tag: Product Management
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The Decision Stack (Book Review)
Ask ten people to define “strategy” and you’ll get ten different answers. There’s no shortage of books and frameworks to help us think strategically, but formulating and aligning on one is still a genuinely difficult exercise. I’ve found that the hard part isn’t defining the vision or mapping out the steps to get there. It’s…
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Lorikeet (Product Review)
My summary of Lorikeet before looking into it – An AI powered customer support agent. How does Lorikeet explain itself in the first minute? “The AI Customer Concierge for complex companies”, which to me suggest that Lorikeet aims to provide a solution to dealing effectively with more complex support queries. Examples such as “flight rescheduled”…
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What is harness engineering?
The more I experiment with AI agents, the more I realise that the model is only part of the story. What sits around the model, the infrastructure that governs how it behaves, what it can do, and when it stops matters just as much. This is what harness engineering is about. An AI harness or…
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My Product Management Toolkit (70): determining Terminal Value
Determining the terminal value of your startup is a bit like assessing your favourite football club at the start of the season: you’re trying to project where they’ll end up, many victories and defeats later. In venture capital, terminal value represents the estimated worth of a startup at the end of a specific projection period:…
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My Product Management Toolkit (69): AI guardrails
What are AI guardrails? Guardrails identify and remove inappropriate or inaccurate output generated by LLMs. They can also pick up on risky prompts to reduce the risk of leaking sensitive information, sharing personally identifiable information and providing non-compliant advice. Guardrails shape the LLM’s behaviour by setting specific rules that apply to any data input into…
As I learn ... 