Tag: productmanagement
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Superhuman (Product Review)
My summary of Superhuman before using it? I expect an email service, similar to Google’s Gmail, but stronger on user experience and security. How does Superhuman explain itself in the first minute? When I go to the Superhuman website I see a promise of “The fastest email experience ever made”, followed by a call to…
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Learning about in app chat support
I recently came across a product called “Gladly” which triggered me to learn more about their product and the space they operate in. Gladly offer in app chat support and I subsequently learned about competitors like Intercom, Zendesk, LiveAgent, Freshdesk, Hubspot and Ada. These are some of the things I learned from looking at their…
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My Product Management Toolkit (45): Sales Safari
If you feel that doing customer interviews might not give you the learnings that you’re looking for or that you want to add a new source of customer insights, then it might be worth going on a “Sales Safari”. Sales Safari is an online audience research method developed by Amy Hoy. Sales Safari is about…
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‘Not Seeing the Wood for the Trees’ when managing products
‘What you really want is people to solve problems in diverse ways ‒ to have a creative team, you want people to think of different types of ideas.’ Scott Page In my new book “Managing Product = Managing Tension” I talk about the tensions inherent in managing products. The fact that product management is a joint…
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Eigenquestions – Framing the problem and asking the right question
Until a few days ago I hadn’t heard of Coda and its founders, but that changed when I came across their approach to framing problems and asking questions. Coda is a document creation and sharing platform, Shishir Mehrotra – Co-Founder / CEO and Matt Hudson – founding product manager and now Head of Growth –…
As I learn ... 