Creating inclusive products is at the heart of “Building for everyone”, a great book written by Annie Jean-Baptiste. Jean-Baptiste is the Head of Product Inclusion at Google and has been at the forefront of making the web work for underserved communities. At the beginning of “Building for everyone” Jean-Baptiste summarises what her work (and this […]
Category: Team
Plenty of books and blog posts have been written about decision making. How does one make a decision? How do you know you’ve made the right decision? I recently read “Creating Great Choices” by Jennifer Riel and Roger Martin which inspired me to write this toolkit post. If you think about it, traditional decision making […]
I’m sure most of us will have been in a post-mortem at some point in our careers, to look back on a particular project or event. Derived from the medical world, the purpose of a post-mortem is to analyse a project and explain as well as document what happened. A detailed and thorough post-mortem takes […]
‘So, what is trust? We could say that a person or organization trusts another when both sides have reason to expect that neither will take advantage of the other, and, whenever possible, will even do things that advance the other’s interests.’ Brigitte Jordan Trusted relationships are critical, in every profession and in every walk of […]
A few years ago I worked with a team member who expressed his struggle to work with another colleague. “I don’t know whether it’s his Mediterranean temperament, but when he talks it all feels so brusque,” he said of our colleague. This is just my own example, but it’s exactly the kind of scenario which […]
