Tag: Communication
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“Listen Like You Mean It” (Book Review)
“Too often, we “solve” for miscommunication by focusing only on what we say and how we’re saying it: if we could only get our message across, things would be much easier.” It’s a powerful statement taken from “Listen Like You Mean It: Reclaiming the Lost Art of True Connection” by Ximena Vengoechea. Vengoechea is an…
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My Product Management Toolkit (53): Giving and Receiving Feedback – Part 2
I know I’ve written about feedback before (see My Product Management Toolkit no. 30 for example). I know I’ve admitted that receiving feedback isn’t something that comes easy to me. And I know that I can definitely improve the ways in which I give feedback. Learning about feedback was one of the reasons I recently…
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“Questions are the Answer” (Book Review)
In “Questions Are The Answer” Hal Gregersen has a written an invaluable, counterintuitive book about the power of questions. “Better questions unlock better answers” is what drives Gregersen’s book; by getting better at questioning, you raise your chances of unlocking better answers. I love the related Elon Musk quote which accentuates Gregersen’s point: “A lot…
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“Humble Inquiry” (Book Review)
Edgar H. Schein, a former professor at MIT has done a lot of research in the field of organisational culture, and I particularly like the work he has done with respect to effective communication. His 2013 book “Humble Inquiry: The Gentle Art of Asking Instead of Telling” is a prime example of Schein’s endeavours to…
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“The Fearless Organization” (Book Review)
Before you read this review of “The Fearless Organization” by Amy Edmondson, I’d encourage you to watch Amy’s TEDx Talk in which she talks about how to build psychological safety. Edmondson is a management professor at Harvard Business School and has done a tremendous amount of work in the area of psychological safety. In her…
As I learn ... 