Category: User Experience
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My Product Management Toolkit (50): Systems Design
A good few weeks ago I started learning about systems thinking. Thus far, I’ve learned that a system consists of parts that are interconnected. At its core, systems thinking is about identifying the different parts of a system and understanding the relationships between these parts. It’s funny that when you google “systems design” you get…
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Compose AI (Product Review)
My summary of Compose AI before using it? I’ve heard that Compose AI is a good tool to help people compose their email, saving time in the process. How does Compose AI explain itself in the first minute? The strap-line on the Compose AI website reads “Write Faster With AI, Save Time”. When I sign…
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Superhuman (Product Review)
My summary of Superhuman before using it? I expect an email service, similar to Google’s Gmail, but stronger on user experience and security. How does Superhuman explain itself in the first minute? When I go to the Superhuman website I see a promise of “The fastest email experience ever made”, followed by a call to…
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Learning about in app chat support
I recently came across a product called “Gladly” which triggered me to learn more about their product and the space they operate in. Gladly offer in app chat support and I subsequently learned about competitors like Intercom, Zendesk, LiveAgent, Freshdesk, Hubspot and Ada. These are some of the things I learned from looking at their…
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“Continuous Discovery Habits” (Book Review)
I’ve been following Teresa Torres and her work for a good few years, so I was very excited when she published “Continuous Discovery Habits: Discover Products That Create Customer Value and Business Value” earlier this year. In “Continuous Discovery Habits” Torres explains the value of continuous discovery and describes the best way to implement a…
