Category: Product Management
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My Product Management Toolkit (49): Systems Thinking tools & techniques

A couple of weeks ago I wrote about the Systems Thinking discipline. My main learning point about Systems Thinking was the interconnectedness of the parts that make up a system. Understanding the different parts and how they interact with each other is critical in developing a full understanding of the problem or opportunity to tackle.…
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Shop Pay (Product Review)

My summary of Shop Pay before using it? Shopify’s new proprietary payment method. How does Shop Pay explain itself in the first minute? If I go to the Shop Pay website the first thing that I notice is that the site doesn’t mention Shop Pay. Instead, it talks about “Shop”: “Set up Shop and turn…
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My Product Management Toolkit (48): Systems Thinking

“No problem ever exists in complete isolation. Every problem interacts with every other problem and is therefore part of a set of interrelated problem, a system of problems.” Russell Ackoff Rusell Ackoff, pioneer in systems thinking, used to explain that “A system isn’t the sum of the behaviour of its parts; it’s the product of…
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Do you have a product mindset?

Don’t know about you, but I tend to think and talk a lot about the “product mindset”. There are a lot of great product management tools and techniques out there, but they become ever so powerful when you pair them with a strong product mindset. For me the product mindset comes down to four key…
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My Product Management Toolkit (47): “Different Hats”

Working cross-functionally is a critical part of product management. Products are never developed or improved in isolation. They are the result of engineers, designers, marketeers, sales people, legal counsel and product managers working together. To do so, understanding the people that you’re collaborating with and what’s important to them, is a vital prerequisite for achieving…
