Tag: UX
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My Product Management Toolkit (50): Systems Design
A good few weeks ago I started learning about systems thinking. Thus far, I’ve learned that a system consists of parts that are interconnected. At its core, systems thinking is about identifying the different parts of a system and understanding the relationships between these parts. It’s funny that when you google “systems design” you get…
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Compose AI (Product Review)
My summary of Compose AI before using it? I’ve heard that Compose AI is a good tool to help people compose their email, saving time in the process. How does Compose AI explain itself in the first minute? The strap-line on the Compose AI website reads “Write Faster With AI, Save Time”. When I sign…
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Shop Pay (Product Review)
My summary of Shop Pay before using it? Shopify’s new proprietary payment method. How does Shop Pay explain itself in the first minute? If I go to the Shop Pay website the first thing that I notice is that the site doesn’t mention Shop Pay. Instead, it talks about “Shop”: “Set up Shop and turn…
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Superhuman (Product Review)
My summary of Superhuman before using it? I expect an email service, similar to Google’s Gmail, but stronger on user experience and security. How does Superhuman explain itself in the first minute? When I go to the Superhuman website I see a promise of “The fastest email experience ever made”, followed by a call to…
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Learning about in app chat support
I recently came across a product called “Gladly” which triggered me to learn more about their product and the space they operate in. Gladly offer in app chat support and I subsequently learned about competitors like Intercom, Zendesk, LiveAgent, Freshdesk, Hubspot and Ada. These are some of the things I learned from looking at their…
As I learn ... 