Category: Management
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My Product Management Toolkit (62): Morton’s Resolution Model
In my book Managing Product = Managing Tension I wrote about the importance of healthy conflict. If you can challenge each other’s ideas or opinions constructively, you’ll be able to resolve conflict in a productive manner. Since writing my book I’ve learned about “Morton’s Resolution Model” by Morton Deutsch. Deutsch was a social psychologist who…
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My Product Management Toolkit (61): Zone of Possible Agreement
The best book on negotiation skills has to be “Never Split the Difference” by Chris Voss. Tactical empathy was one of my main takeaways from “Never Split the Difference”: understanding of the feelings and mindset of another in the moment as well as what sits behind those feelings. This understanding helps increase your influence and overcoming any…
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My Product Management Toolkit (60): “Nemawashi”
When was the last time you presented a beautifully put together slide deck? What was the response of your audience? Did they silently admire the quality and content of your slides or did they struggle to keep up with your voiceover? I’ve found at my detriment that when people hear about an idea or a…
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“Amp It Up” (Book Review)
Frank Slootman is an experienced tech CEO, having worked at a number of successful software companies. In his current role as CEO at Snowflake, Slootman took the company public back in 2020, with a record breaking IPO. Last year, Slootman published “Amp It Up” in which he shares his learnings as a tech CEO. “Amp…
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My Product Management Toolkit (59): Building Trust
Trust is a two-way street. How much can we trust others? How much trust do others have in us? Earning and giving trust are pivotal aspects of any interpersonal relationship and matter hugely from a professional perspective. Michelle and Dennis Reina are renowned trust experts and have outlined three critical dimensions of trust: “trust of…
As I learn ... 