Tag: product management
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“Influence without Authority” (Book Review)
As product managers, we’ve all experienced it: a sense of frustration when you’re accountable for delivering value without having any authority over the people that are critical to delivering that value. Whether it’s stakeholders, customers, developers, designers, there’s only so much we can do to influence and create the level of buy-in or cooperation required…
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“The Art of Active Listening” (Book Review)
Listening. Listening. Listening. I know how important it is, but I also know how hard I sometimes find to truly listen. I guess I’m not unique when I miss half of what the other person is saying because I’m so preoccupied with what I’m going to say in response. This realisation prompted me to read…
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My Product Management Toolkit (20): The Art of Saying “No”
Saying “no” is possibly one of the most challenging parts of being a product manager. There are so many great business and product ideas out there and ideally we’d like to do all of them. I can, however, only refer to one of the greatest product people and his views on the importance of saying…
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Learning more about what’s coming under PSD2
The second instalment of Payment Services Directory, “PSD2”, will come into effect on 13th January ’17. By that date, EU member states are expected to have implemented the new payment rules as outlined in PSD2. I recently listened to a radio programme where ex Barclays boss Antony Jenkins described PSD2 as “an opportunity for third parties…
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My Product Management Toolkit (19): Socratic Questioning
One of the first things that I learned when I started out in product management was the importance of asking why, using the ‘5 Whys’ to truly understand a problem or a situation: The ‘5 Whys’ technique, however, only got me to a certain point, especially in situations where I wanted to encourage other people…
As I learn ... 