Tag: Communication
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My Product Management Toolkit (61): Zone of Possible Agreement
The best book on negotiation skills has to be “Never Split the Difference” by Chris Voss. Tactical empathy was one of my main takeaways from “Never Split the Difference”: understanding of the feelings and mindset of another in the moment as well as what sits behind those feelings. This understanding helps increase your influence and overcoming any…
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My Product Management Toolkit (60): “Nemawashi”
When was the last time you presented a beautifully put together slide deck? What was the response of your audience? Did they silently admire the quality and content of your slides or did they struggle to keep up with your voiceover? I’ve found at my detriment that when people hear about an idea or a…
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My Product Management Toolkit (58): PREP
Whatever the impact of AI on our jobs and lives, there will always be a need to communicate effectively – unless bots take over that part too 🙂 I recently came across a nice little technique to help us communicate effectively. It’s called “PREP” and has been designed to help structure a speech, whether it’s…
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“Listen Like You Mean It” (Book Review)
“Too often, we “solve” for miscommunication by focusing only on what we say and how we’re saying it: if we could only get our message across, things would be much easier.” It’s a powerful statement taken from “Listen Like You Mean It: Reclaiming the Lost Art of True Connection” by Ximena Vengoechea. Vengoechea is an…
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My Product Management Toolkit (53): Giving and Receiving Feedback – Part 2
I know I’ve written about feedback before (see My Product Management Toolkit no. 30 for example). I know I’ve admitted that receiving feedback isn’t something that comes easy to me. And I know that I can definitely improve the ways in which I give feedback. Learning about feedback was one of the reasons I recently…
As I learn ... 