Tag: customer experience

• Faire (Product Review)

  

  My summary of Faire before using it? I think Faire is a marketplace not too dissimilar to eBay, Depop or Etsy. The biggest difference being that Fairy is a B2B marketplace, so I expect more of a focus on wholesale and product categories geared towards businesses. How does Faire explain itself in the first minute?…

  marcabraham

  February 4, 2021

  eCommerce, Product Management, Technology, User Experience

  customer experience, eCommerce, product management

• “Customers Included” (Book Review)

  

  In the book “Customers Included”, Mark Hurst and Phil Terry make a great case for listening to the customer. In the book, Hurst and Terry look at why customers get overlooked by companies and explain how to best engage with customers: Main learning point: “Customers Included” offers some good primers to use when convincing others of the importance…

  marcabraham

  October 4, 2017

  Book Reviews, Product Management, User Experience

  customer experience, product management, strategy