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My Product Management Toolkit (23): Customer Empathy
A few weeks ago I attended the annual Mind the Product conference in San Francisco, where Dave Wascha delivered a great talk about some of his key lessons learned in his 20 years of product management experience. He impressed on the audience that as product managers we should “protect our customer”; as product managers we need…
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“Good Strategy. Bad Strategy” (Book Review)
I came across a senior executive a few months ago, let’s call him “Bob”, who talked me through his startup’s strategy. In short, Bob showed me three ‘strategic pillars’ for the business. Each pillar contained a load of specific products and initiatives. When I asked Bob about the strategic challenges that his business was looking…
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Toutiao (Product Review)
Fig. 1 – Screenshot of www.toutiao.com/ homepage When I first heard about Toutiao I thought it might be just another news app, this coming one from China. I learned, however, very quickly that Toutiao is much more than just a news app; at the time of writing, Toutiao has more than 700 million users in total, with…
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My Product Management Toolkit (22): How To Create a Product Culture?
What can you do when you’ve joined a company that hasn’t (yet) got a proper product culture? Making it harder for you to do your job or get people’s buy-in. Unfortunately, this tends be harsh reality for a lot of product managers, who then become increasingly frustrated with a lack of progress or an unchanged…
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How PSD2 is set to shake banking up as we know it …
“Banking is necessary. Banks are not.” Yep. Bill Gates said it. Back in 1994. And 28 years later, it’s it’s set to become reality. From the 1st January 2018, banking will no longer be the exclusive domain of banking institutions because PSD2 is going to drastically alter the way in which we bank. The biggest consequence is that…
