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“Radical Candor” (Book Review)

In my experience, as you further your career, you’re likely to lead other people in some capacity or another. Whether you’re managing people or simply interacting with them, giving and receiving feedback can often be tricky. I believe that being able to both share and receive feedback is a true skill that only few people…
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Receipt Bank (Product Review)

It isn’t often that one of the apps that I use on a regular basis attracts a large round of funding but it happened recently with Receipt Bank, a London based started which “makes your bookkeeping, faster, easier and more efficient.” Last month, Receipt Bank received a Series B investment worth $50 million from New…
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“Just Enough Research” (Book Review)

Back in 2013, Erika Hall, co-founder of Mule Design, wrote “Just Enough Research”. In this book, Hall explains why good customer research is so important. She outlines what makes research effective and provides practical tips on how to best conduct research. Reading “Just Enough Research” reminded me of reading “Rocket surgery made easy” by Steve…
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My Product Management Toolkit (23): Customer Empathy

A few weeks ago I attended the annual Mind the Product conference in San Francisco, where Dave Wascha delivered a great talk about some of his key lessons learned in his 20 years of product management experience. He impressed on the audience that as product managers we should “protect our customer”; as product managers we need…

