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Cleo (Product Review)
I wrote about virtual assistants a few weeks ago, which made me realise that I hadn’t yet explored Cleo in more detail. Cleo is a virtual assistant that I believe can help me save money. However, my knowledge of Cleo ends there, so let’s have a closer look at Cleo and its onboarding process: Fig. 1 –…
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How Alipay and WeChat are setting the tone for payments
I recently had to think back to the words of a well-known London-based Fintech CTO who talked about how in Asia, the Fintech playing field is miles ahead compared to some of the things that are happening in Europe and in the US. His comments came to mind when I overheard a conversation between two, ‘more…
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Some good conversational UI examples to learn from
It was Dennis Mortensen – CEO/Founder of x.ai – who made me aware a few years ago of the concept of ‘invisible interfaces’. He talked about applications no longer needing a graphical user interface (GUI), taking “Amy” – x.ai’s virtual personal assistant as a good example (see Fig. 1 below). Fig. 1 – Amy, x.ai’s virtual assistant…
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My Product Management Toolkit (16): How not to become a “Product Janitor”?
It does make me feel sad at times. It does frustrate me occasionally. Sometimes I even want to shake them. “Product Janitors”. I’ve conducted countless job interviews where the candidate came across as as Product Janitor instead of a Product Manager. Let me outline what I think makes someone a Product Janitor and I’ll provide some…
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App review: Zuora
One of the product areas I’m keen to learn more about is billing; understanding how small businesses go about (recurring) billing. A few years ago, I used Recurly to power subscription management and payments for a music streaming service. I’ve now discovered Zuora, who aspire to “turn your customers into subscribers.” “The world subscribed” –…
As I learn ... 