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“Never Split The Difference” (Book Review)
Negotiation is an often undervalued skill for product managers. Whether we want to get budget to go after a specific market opportunity or need to push back on a specific request, we need to be strong negotiators to navigate certain scenarios effectively. Who better to learn from about negotiation than a former FBI hostage negotiator?!…
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My Product Management Toolkit (46): Making Decisions
Being able to make decisions or motivate others to make decisions is a core part of being a product manager. On a day to day basis, product managers are face with decisions in relation to the products they manage. Think about the last time you had to make a prioritisation decision or needed to decide…
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Superhuman (Product Review)
My summary of Superhuman before using it? I expect an email service, similar to Google’s Gmail, but stronger on user experience and security. How does Superhuman explain itself in the first minute? When I go to the Superhuman website I see a promise of “The fastest email experience ever made”, followed by a call to…
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Learning about in app chat support
I recently came across a product called “Gladly” which triggered me to learn more about their product and the space they operate in. Gladly offer in app chat support and I subsequently learned about competitors like Intercom, Zendesk, LiveAgent, Freshdesk, Hubspot and Ada. These are some of the things I learned from looking at their…
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Taking stock: my 10 years in product management
Introduction Last month marked my 10 year anniversary of being a product manager. This milestone did two things for me. Firstly, it made me nostalgic 🙂 Secondly, it made me reflect and ponder the things I’ve observed and learned over the past 10 years. From outcome over output to product management certification, I’ll share my…
