-
Learning about in app chat support
I recently came across a product called “Gladly” which triggered me to learn more about their product and the space they operate in. Gladly offer in app chat support and I subsequently learned about competitors like Intercom, Zendesk, LiveAgent, Freshdesk, Hubspot and Ada. These are some of the things I learned from looking at their…
-
Taking stock: my 10 years in product management
Introduction Last month marked my 10 year anniversary of being a product manager. This milestone did two things for me. Firstly, it made me nostalgic 🙂 Secondly, it made me reflect and ponder the things I’ve observed and learned over the past 10 years. From outcome over output to product management certification, I’ll share my…
-
“Continuous Discovery Habits” (Book Review)
I’ve been following Teresa Torres and her work for a good few years, so I was very excited when she published “Continuous Discovery Habits: Discover Products That Create Customer Value and Business Value” earlier this year. In “Continuous Discovery Habits” Torres explains the value of continuous discovery and describes the best way to implement a…
-
Coda (Product Review)
My summary of Coda before using it? A document sharing product, plain and simple. Probably similar to Google Docs, making it easy for people to share information and collaborate. How does Coda explain itself in the first minute? “Enough of this sheet” reads the strap-line above the fold on Coda’s homepage, followed by “It’s time…
-
My Product Management Toolkit (45): Sales Safari
If you feel that doing customer interviews might not give you the learnings that you’re looking for or that you want to add a new source of customer insights, then it might be worth going on a “Sales Safari”. Sales Safari is an online audience research method developed by Amy Hoy. Sales Safari is about…
As I learn ... 