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My Product Management Toolkit (61): Zone of Possible Agreement
The best book on negotiation skills has to be “Never Split the Difference” by Chris Voss. Tactical empathy was one of my main takeaways from “Never Split the Difference”: understanding of the feelings and mindset of another in the moment as well as what sits behind those feelings. This understanding helps increase your influence and overcoming any…
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Generative AI and Tesler’s Law
We talk a lot about the new innovations enabled through generative AI, but we haven’t talked as much about how we expect users to interact with AI applications. Because of the more unpredictable nature of generative AI, user interfaces will shift from deterministic to probabilistic user interfaces. In mathematics, a deterministic mathematical model is meant…
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H&R Block AI Tax Assist (Product Review)
My summary of H&R Block AI Tax Assist before using it – A few months ago, I wrote about Harvey, a product that uses AI to provide legal support. I expect H&R Block AI Tax Assist to do the same for taxpayers. How does H&R Block AI Tax Assist explain itself in the first minute?…
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“Sales Pitch” (Book Review)
Last year I reviewed “Obviously Awesome”, a book by April Dunford about the intricacies of effective product positioning. In her latest book, “Sales Pitch”, Dunford explains how we can use positioning to deliver successful sales pitches. Sales people assume that prospects want an answer to the question “Why should I pick you?” Instead, the question…
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Walking in a Systems Wonderland
As product people, we often don’t walk in a systems wonderland. Instead, we walk through a tunnels. We’re trained to be Agile and to start small. We operate as speedboats and move away from the big oil tanker. We are trained to reduce complexity and to simplify things as much as possible. The truth is…
As I learn ... 